The reservation is confirmed once we receive a security deposit of 3 days per room. In case of cancellation the deposit will not be returned. If possible, please date your arrival and depart on a Saturday. We kindly ask our guests to vacate the rooms by 10 a.m. Your room will be ready at 3 p.m. The indicated prices can be altered if government taxes are augmented.
All rooms are equipped with private bath room/WC, satellite TV (CNN available), internet wireless, safe, minibar, direct-dial phone, hair dryer and bathrobe. Our inclusive prices are per person/day and include the following facilities: New Panorama Suite with breathtaking panorama on Ortisei, Outdoor Mountain Pool with indoor access, Nice wide open wellness area with water beds & panoramic view, Renewed Sauna Area with outdoor area, Parking outdoor and indoor garage.
We only accept written confirmations. For the payment we accept cash, checks and major credit cards as Cartasí, Eurocard, Visa and ATM.
reservations are considered binding upon receipt of a down payment. The down payment can be paid by bank transfer, postal money order or credit card. The down payment will be withheld as compensation for cancelled reservations unless the guest has taken out a travel cancellation insurance policy in advance: in this case, we will comply with the conditions described in the policy.
for reservations cancelled up to 3 months prior to the start of the vacation period, the down payment will be withheld as compensation. For cancellations from 3 to 1 month in advance, we will charge 40% of the total of entire reservation period. For cancellations from 1 month to 1 week in advance we will charge 70% of the total of entire reservation period. For cancellations during the last week before the day of arrival, we will charge 90% of the total of entire reservation period.
TRIP CANCELLATION INSURANCE
Please do not forget to think about taking out travel insurance. For more information, click here.
Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance. Click here to take your personal insurance.